
Most teams can launch automated CRM communications in 1-2 days if events and templates are defined upfront.
Priority events to connect first
Start with highest-impact events: new lead, order confirmation, payment reminder, and delivery status changes.
Minimum template set
At launch, 5-7 templates are usually enough. Each one should have a single clear goal and CTA.
Metrics after launch
Track delivery, opens (for Viber), CTR, conversions, and repeat purchases by segment.
This helps you quickly identify which scenarios should be scaled first.